Privacy Policy

This Privacy Policy explains how KGN Chicken Trading ("we", "us", "our") collects, uses, discloses and safeguards your personal information when you visit kgnchickentrading.com or place an order with us. By using our website you agree to the practices described here.

1. Information we collect

• Order details: name, delivery address, pincode, phone number, email, cart items and payment status.
• Account details (optional): if you sign in via Google or B2B login, we store your email, name and profile photo.
• Communication: messages you send us via the contact form, WhatsApp, bulk-order enquiry form or email.
• Automatically collected: IP address, browser type, device, pages visited and interactions — used for security, analytics and performance.

2. How we use your information

• Process, prepare and deliver your orders.
• Send order confirmations, delivery updates and receipts via email or WhatsApp.
• Respond to enquiries, quotes and support requests.
• Improve our products, website and delivery service.
• Prevent fraud, spam and abuse.
• Comply with applicable Indian law and PayU's payment-processing requirements.

3. Payments

Payments are processed by PayU India. We do not store your card, UPI or bank details on our servers. PayU's own privacy policy applies to the payment flow — see payu.in/privacy-policy.

4. Cookies & analytics

We use essential cookies to keep you logged in and to remember your cart. With your consent (via the banner on your first visit), we also use Google Analytics and PostHog to understand how the site is used. You can withdraw consent at any time by clearing your browser cookies for this site.

5. Sharing your information

We never sell your data. We share information only with:

• Delivery riders — name, phone and address, so they can deliver your order.
• Payment processor (PayU) — to accept and reconcile payments.
• Email/messaging provider (Resend, WhatsApp) — to send you order updates.
• Authorities — if required by law, court order, or to protect our rights.

6. Data retention

Order and invoice data is retained for at least 8 years to comply with GST and Indian accounting rules. Marketing preferences and analytics data are retained until you request deletion.

7. Your rights

• Ask for a copy of the personal data we hold about you.
• Correct anything that is inaccurate.
• Ask us to delete your data (subject to legal retention requirements).
• Withdraw consent for analytics cookies or marketing messages.

To exercise any of these rights, email kgnchickentrading@gmail.com.

8. Security

We use TLS/HTTPS for every request, bcrypt for passwords, and restrict admin access to authorised staff only. No system is 100% secure, but we take reasonable steps to protect your information.

9. Children

Our services are intended for adults (18+). We do not knowingly collect data from children. If you believe a child has provided us data, contact us and we'll delete it.

10. Changes to this policy

We may update this policy from time to time. The "Effective" date at the top will change. Continued use of the site after an update means you accept the revised policy.

11. Contact

KGN Chicken Trading
KGN Chicken Trading, MIDC, Taloja, Panvel, Raigad, Maharashtra – 410208
Email: kgnchickentrading@gmail.com
Phone / WhatsApp: +91 90827 38094