Refund & Cancellation Policy

Because chicken is a perishable food product, refunds are handled on a case-by-case basis. Please read this policy carefully before placing an order.

1. Cancellation by you

• Before we start preparing: you can cancel any order free of charge by calling or WhatsApp-ing us. We will initiate a full refund within 24 hours.
• After preparation has started: cancellation is generally not possible because the chicken has already been cut, weighed and packed for you. In genuine hardship we may accept a cancellation at our discretion, with a reasonable deduction to cover cutting and packaging cost.
• After dispatch / out for delivery: cancellation is not possible. The order will be delivered and payment retained.

2. Cancellation by us

We may cancel an order if we run out of stock, if the delivery address turns out to be outside our serviceable area, or in force-majeure events (weather, road closures, festivals, strikes). You will receive a full refund of the amount paid, credited via the same method used to pay.

3. Refunds for quality issues

• If the product delivered is not fresh, is damaged in transit, or does not match what you ordered, contact us within 2 hours of delivery with:
  • Your order ID / TXN ID
  • A clear photo of the product and the sealed packaging
• We will offer, at our discretion, one of the following:
  • Same-day replacement of the affected item, or
  • Store credit for future orders, or
  • Full or partial refund to your original payment method.
• Claims made after 2 hours may not be eligible for a refund since the cold chain cannot be verified.

4. Refund timelines

Refunds are initiated within 24 business hours of approval. The time to receive the amount depends on your bank or payment method:

• UPI / wallet / net-banking: typically 1–3 business days.
• Credit / debit card: typically 5–7 business days.
• NEFT / IMPS (for B2B invoice payments): typically 3–5 business days after confirmation.

PayU India processes all online refunds on our behalf. Once we initiate a refund from our side, further timing is with your bank.

5. Failed & abandoned payments

If your payment failed at PayU, no order is created and you have not been charged. If an amount was debited but the order didn't appear, contact your bank first — if the amount is not reversed automatically within 5 days, email us at kgnchickentrading@gmail.com with the PayU transaction ID.

6. Non-refundable items

• Delivery charge and gel-pack charge are non-refundable once dispatched.
• Custom cutting requests already prepared to your specification are non-refundable.

7. How to reach us

WhatsApp: +91 90827 38094
Email: kgnchickentrading@gmail.com